Proven Efficiency Gains
We focus on preventing issues, simplifying workflows, and maximizing resource efficiency. Our solutions have delivered dramatic improvements in operations.
EPA OASIS Helpdesk Automation
The Challenge: The EPA helpdesk was overloaded with password reset calls, averaging 800 calls per month, which drained critical support staff resources and delayed other issues.
The Solution: Netlogic designed and implemented an automated self-service password reset functionality within the Drupal OASIS web portal.
The Result: Helpdesk calls for password resets plummeted from approximately 800 to less than 200 per month, a 75% reduction in support costs and a major increase in customer satisfaction.
USPTO GoldenGate Migration
The Challenge: Migrating the massive 80TB Image File Wrapper (IFW) database from legacy Oracle 9i on AIX to 11g RAC on RHEL, with near-zero tolerance for system downtime.
The Solution: Netlogic configured Oracle GoldenGate to replicate data from the legacy environment to the new Red Hat Enterprise Linux server in real-time.
The Result: Databases were kept in sync throughout the setup, allowing a seamless switchover with minimal migration downtime. Data replication remained active between PALM reporting and public-facing PAIR systems.